[—]Platform
Support & NOC Engineer
Eskişehir / Remote (shift)Full-time
About the role
We run what we ship, around the clock. We are opening five seats on the support and NOC rota — the people who watch the systems, answer customers, and catch the incident before it becomes an outage.
Responsibilities
- Monitor production health across products on a shift rotation and act on alerts, not just log them.
- Be the first responder — triage incidents, run the runbook, escalate with the facts already gathered.
- Answer customer issues with real fixes and feed the recurring ones back to engineering.
Requirements
- Comfort with Linux, networks, and reading logs and dashboards under pressure.
- Clear written communication — an incident note a tired engineer can act on.
- Willing and able to work a rotating shift schedule, including nights and weekends.
Nice to haves
- Prior NOC, SRE, or technical support experience.
- Scripting to turn a repeated manual check into an automatic one.
What we offer
- A real seat in operations, not a script to read from.
- A clear path toward SRE / platform for those who want it.
- A team of five who cover each other's backs.